AMANDA’S MISSIVES: What are your New Year business resolutions?

AMANDA’S MISSIVES: What are your New Year business resolutions?

Small businesses, New Year resolutions

The start of a new year is the ideal opportunity to reassess, refocus and set goals that drive meaningful results for your business.

Many personal resolutions fail by the end of January, so how can we ensure that our professional and business goals have an impact? Without a clear plan, goals can quickly turn into wishful thinking.

The best approach is actually to start by reflecting on last year’s performance. What worked well? What areas need attention? Align goals with your long-term vision and set clear, measurable objectives.

Before diving headfirst into numbers or specific tasks though, take a second to think about exactly what it is you’re aiming for. What do you want your business to look like by the end of 2026? Or even just in the next six months? Perhaps your priority is an increase in sales, or an improvement in the quality of your products or services. Maybe you’d like to build your brand, or expand your team?

Whichever it is, having a clear vision in mind will help guide the rest of your goals. And if things get tough (because sometimes they do), your vision is there to keep you grounded and remind you why you started in the first place.

Reflect on the past year: Review what worked well and what didn’t. Identify strengths, weaknesses and missed opportunities. It’s never too late to capitalise.

Align with your vision and mission: Goals should support your company’s long-term direction and values.

Use the SMART framework Make goals Specific, Measurable, Achievable, Relevant, and Time-bound to avoid ambiguity.

For example: Instead of just saying: ‘I want to grow my online presence’, try something more specific like: ‘I want to increase my website traffic by 25% over the next six months by launching a blog and utilising SEO strategies.’ This goal is specific, measurable, achievable, relevant, and has a clear deadline.

Re-evaluate your business plan: Update strategies to adapt to market changes, optimise efficiency and leverage new technologies.

Focus on operational efficiency: Streamline workflows where possible by automating repetitive tasks and adopting innovative tools.

Small businesses, New Year resolutions

Strengthen team engagement: Encourage open communication, recognition programs, and professional development opportunities.

Gather market information and feedback: Use your customers for feedback about your business compared to your competitors. Staying on top of market trends and evolving customer needs will help you identify opportunities and gaps in the marketplaces and keep pace with your competition.

Plan for growth: Consider scaling into new markets, refining customer experience, or diversifying your offerings if it presents an opportunity for growth.

Take advantage of technology: Take advantage of tools for project management, data analysis, and communication to streamline efforts and enhance productivity. Look for AI tools to help automate tasks.

Reconnect with your team: The return from the holidays is an ideal time to re-engage with colleagues. Hold a team meeting or workshop to discuss collective goals and individual aspirations. Encouraging open dialogue not only helps to align everyone’s focus but also boosts morale after the slower period. A motivated, engaged team is more likely to achieve your ambitious goals.

Be Adaptable: The entrepreneurial journey is full of surprises. While setting goals is essential, flexibility is equally important. If something isn’t working, don’t hesitate to pivot. The key is staying focused on results while also being open to new strategies.

Anticipating potential challenges and developing contingency plans helps to mitigate risks, ensuring professional peace of mind and smoother progress towards your goals.

Re-establish health routines: Businesses, like people, can benefit from resetting their day-to-day habits. This might mean improving workflow processes, reducing unnecessary meetings or implementing tools that increase efficiency. By introducing better habits now, you create consistency that supports your main goals.

Invest in marketing: Even companies that are doing well need to invest in marketing. And attend networking events, conferences, and other opportunities to meet with potential customers or partners who can help you reach new heights in the coming year.

Tie Goals to Your “Why”: Keep sight of your goals at all times. They should align with your deeper purpose. Why did you start your business? What impact do you want to have on your clients, community, or industry? When goals connect to your core values and passions, you’re more likely to stay motivated – even when challenges arise.

Break Goals into Milestones: Big goals can feel overwhelming, so break them down into smaller, manageable milestones. Each milestone should represent a step toward your ultimate objective.

Risks & Challenges to Watch Out For

  • Setting unrealistic goals: Overly ambitious targets can demotivate your team.
  • Ignoring external factors: Market shifts, economic changes, or competitor moves can derail plans.
  • Lack of accountability: Without clear ownership, goals may stagnate.
  • Too many goals at once: Dilutes focus and resources.

 

Small businesses, New Year resolutions

To mitigate these risks, it can help to prioritise 3–5 core goals, assign responsibility, and track progress quarterly.

In short, New Year business goals should be reflective, strategic, and measurable. Start by analysing last year, align with your vision, and commit to a few high-impact objectives that can realistically move your business forward.

Setting results-oriented goals for the new year is about more than writing down a wish list – it’s about creating a structured plan that drives meaningful progress. By reflecting on your vision, breaking goals into actionable steps, and staying adaptable, you can make 2026 your most impactful year yet.

 

This article first appeared in January’s issue of Live 24Seven Magazine as part of my monthly Small Business Column.

AMANDA’S MISSIVES: Embrace New Year commercial opportunities

AMANDA’S MISSIVES: Embrace New Year commercial opportunities

Small businesses, New Year

As the ringing of the jingle tills begins to fade, many businesses gear themselves up for a commercial challenge in the New Year.

The post-holiday slump halts sales momentum in its tracks causing some business owners to write off January on their accounts. But there are many strategies that can be adopted to help maintain a continuity of interest in your products or services.

By embracing the New Year lull partly as a time for reflection and renewal, small businesses can invest in laying the groundwork for a more resilient and profitable year. Whether it’s financial housekeeping, team building, or elevating the customer experience, every quiet moment should be seen as a chance to grow.

And your marketing plan is at the heart of it all!

Customer service is your competitive edge – especially when business is slow.

Auditing your client’s journey is a great place to start. From booking to checkout, ensure every touchpoint feels seamless and thoughtful. And reinforce the narrative that clients seek experiences, not just transactions. Focus on delivering those ‘surprise-and-delight’ moments that we know we as customers, appreciate ourselves.

Customer engagement doesn’t have to stall just because footfall slows.

Take the opportunity to reevaluate customer perception of your business. Get on top of that social media you keep putting off. Widen your reach while also taking time to make your physical and digital ‘space’ more enticing to encourage those impulse purchases!

By now you should have planned your New Year promotions to encourage repeat business. Time to put those sales, special offers, loyalty programs and bulk-buy discounts into action.

But, to make the most of this strategy, it’s important to keep in mind the different advertising channels customers can find you on and how the holiday season impacts that. For example, websites typically see a lot less traffic during the holidays so consider rechannelling more efforts towards social media and direct marketing.

Customer retargeting can turn one-time clients into regulars. Collect as many email addresses as possible when serving customers over the holidays.

The start of the year is also a great time to reconnect with clients and customers by sending personalised follow-ups or thank-you notes to Christmas shoppers. And, while you’re at it, ask for feedback and reviews to improve your offerings. Information is a super power – and will long way to helping pave the way for a successful year of trading ahead.

And, if you’re in retail, don’t be afraid of encouraging a no-questions-asked returns policy which, again, gives you a competitive edge – and brings customers returning across your threshold.

New product launches are also one of the best ways to attract attention without offering a discount. You’ll put it on your customers’ radar by marketing a new product during a sales peak. Then, when the slump hits, your clients have an excuse to return.

However you choose to do it, staying on your customers’ radar increases the chance of them returning soon.

Small businesses, New Year

For professional service businesses, the same principles apply. As it’s known many clients reassess their budgets and pause spending after the holidays, the key really is about being proactive rather than reactive.

Businesses should resist the urge to cut marketing in January, leading to fewer leads. This is when visibility actually matters most. Use January to schedule consultations, webinars, or free consultations that could convert later. People generally have more time to engage.

Because professional services have low overheads, they can also pivot more quickly to market demands.

Create an atmosphere of positivity and collaboration within the workplace. Celebrate achievements, encourage open communication and maybe even organise team-building activities. A supportive work environment enhances job satisfaction and promotes productivity.

Communicate end-of-year company goals considerably earlier in the year and ensure all staff have the resources and time to meet those objectives.

The New Year slump isn’t inevitable. Whatever your business, don’t start the New Year on the back foot with old bad habits. Instead, transform the post-Christmas slump into an opportunity for growth, collaboration, and increased job satisfaction by planning ahead, sustaining marketing, diversifying services, and deepening client relationships. And let’s get those tills jingling again.

 

PR TOP TIP: Pitching to local media or partnering with a local influencer about a New Year’s event or campaign can drive traffic without overwhelming the budget.

 

This article first appeared in December’s issue of Live 24Seven Magazine as part of my monthly Small Business Column.

AMANDA’S MISSIVES: Nurture community at the heart of your business

AMANDA’S MISSIVES: Nurture community at the heart of your business

Small businesses

Community should be at the heart of every business. And in today’s hyper-connected world, UK companies with strong economic roots in the community have become more valuable than ever before.

Did you know that for every £1 spent locally, up to 63p stays in the community, compared to just 40p with larger firms? In fact. . .

Community involvement can be one of the most rewarding aspects of running a business. It fosters loyalty, creates opportunities for collaboration and drives sustainable economic growth that benefits everyone involved.

Shopping local isn’t just a ‘feel-good’ gesture – it’s a strategic investment in community resilience. And here’s a look at just a few of the main reasons why. . .

Job Creation: Local businesses hire locally, supporting families and reducing unemployment.

Sustainability: Fewer transport miles and less packaging mean a lower carbon footprint.

Community Character: Independent shops and businesses add personality and uniqueness to high streets, resisting homogenisation.

Social Impact: Local businesses often support schools, charities and events, reinforcing the social fabric.

These are also, of course, invaluable messages which will enrich any PR campaign. Highlighting these benefits in your brand’s storytelling can build that all-important emotional resonance and trust with audiences. Credibility is key.

Small businesses

Community events are catalysts for connection, visibility and shared purpose. And importantly, let’s not forget, they also work as effective business strategies to help drive your own growth over time. So what’s not to love?

Engaging with the community helps businesses understand local needs, preferences, and challenges. It’s a valuable market insight that also allows companies to tailor products and services more effectively, leading to better customer experiences.

Examples of how to do this might include using events, build mailing lists and test new offerings in a low-risk environment. Or perhaps offer pro bono guidance or charity support through sponsorship, donations or collaborations.

Aligning your message to a charity – especially a local one – will elevate the brand – always a shot in the arm for any PR strategy in terms of reach and audience connection.

In many cases, the best fit for community involvement is an organisation or service opportunity that complements your brand’s business operations or founding principles. For instance, a stationery business may give back by sponsoring or collaborating with local school events or campaigns. Or a food producer may get involved with a local foodbank through donations or holding a corporate food packing day.

Small businesses

Increasingly, customers are more likely to support brands that care about their surroundings and people.

But employees too can feel the direct benefits. Community engagement fosters a sense of pride and connection among the workforce when their company gives back. Volunteering and community projects boost morale, teamwork and retention and improve workplace satisfaction.

Partnering with local organisations, schools, and even other businesses, also fuels innovation and collaboration. It shouldn’t be underestimated how, in turn, this can open doors to shared resources and fresh ideas. Collaboration can lead to new talent pipelines, creativity and extended market reach.

So much the better if those connections are also reaping some of the wholesome PR benefits of other community-focused businesses or charities, so further enriching your ethical credentials, not to mention enhancing your brand reputation.

And, while it’s all going on, be sure to maximise its benefits by tapping into this resource for social media content. Such storytelling not only amplifies both brand visibility and credibility but drives sustainable growth.

It’s also important to remember that you don’t know everything. Community is a rich source of information because it provides you with an opportunity to learn and gain more knowledge. Complacency is our enemy.

In summary, recognising and embracing the role of community in achieving success, not only enhances a company’s reputation but also creates a positive environment for business growth.

Thriving communities feed thriving markets which will, in turn, pay back the rewards in all forms of riches.

 

PR TOP TIP: You must know who you are, what you stand for and what value you offer. Focus on how you want the world to perceive and remember your business.

 

This article first appeared in November’s issue of Live 24Seven Magazine as part of my monthly Small Business Column.

AMANDA’S MISSIVES: Why PR is so important for small businesses

AMANDA’S MISSIVES: Why PR is so important for small businesses

Public relations, small businesses

Small and medium-sized businesses make up a staggering 99% of the UK business population, and their growth often depends on strong local support. Yet many owners still believe public relations (PR) is only for big corporations with deep pockets.

It’s a common misconception that a great product or excellent service will speak for itself. In reality, today’s crowded marketplace demands more. Having a strong PR and marketing strategy is just as critical to long-term success as the brand itself.

Let’s bust the myth: PR isn’t just for big brands. For small and medium-sized businesses, a well-thought-out PR approach can be the key to standing out, building credibility, and attracting loyal customers. Done right, PR helps shape public perception, build trust, and position your brand in ways that advertising alone cannot achieve.

That said, PR and advertising aren’t rivals, they’re strongest when used together. Advertising gives you control over your message and guarantees visibility, while PR provides third-party endorsement that makes your brand appear authentic and trustworthy. One captures attention, the other builds belief. For small businesses trying to grow sustainably, that combination is a powerful advantage.

PR is essentially the art of storytelling, enticing others to tell your story because it’s compelling, not because you paid them to. When backed by smart advertising, those stories reach further and create even greater impact.

Public relations, small businesses

Here are some of the most practical and effective PR strategies SMEs can implement – often alongside advertising – to get people talking, and keep them listening:

  • Builds Community Engagement: Whether it be sponsoring local teams or charities, such collaborations not only support your area but create positive conversations about your brand.The perfect reason for a press release and great content to amplify through advertising.
  • Earned Credibility Enhances Paid Reach: Press coverage offers third-party endorsement and authenticity that builds trust, while advertising ensures that message reaches the right audience consistently. Together, they reinforce each other.
  • Positions You as an Expert: Media features highlight you as an authority, giving more weight to your advertising messages.
  • Boosts Visibility Without Breaking the Bank: PR helps you punch above your weight, while advertising provides a predictable way to scale.
  • Manages Reputation: PR helps you control the narrative and advertising helps you reinforce the positive messages.
  • Attracts More Than Customers: A credible public profile, strengthened by media coverage and targeted advertising, can also draw investors, partners and talent.
  • Improves Online Presence: PR backlinks boost SEO, while paid digital ads make you more discoverable to those searching.
  • Leverages Coverage: A media feature is great and amplifying it through various advertising streams can make it work even harder for you.
  • Influences the Influencers: Local influencer partnerships combine PR storytelling with promotional reach, offering authenticity and visibility.
  • Don’t be afraid to fail – Some of the most important lessons you’ll learn about your business are from the mistakes you make. PR is no exception.Above all, PR is about people and relationships – telling your story in a way that others want to repeat and share.

Public relations, small businesses

In Summary

PR is not just a “nice to have.” It’s a strategic lever that opens doors advertising alone cannot. But the two are most powerful together: PR builds credibility, and advertising amplifies it. Done well, they don’t just bring in customers they bring in the right customers, the ones who become advocates and spread the word for you.

PR TOP TIP: PR is what people say about you when you’re not in the room. Marketing is what you say to get them in the room. Advertising is how you make sure they hear it. Together, they’re the engine of growth.

 

This article first appeared in October’s issue of Live 24Seven Magazine as part of my monthly Small Business Column.

Review: The BFG, Royal Shakespeare Theatre

Review: The BFG, Royal Shakespeare Theatre

The BFG, RSC, Stratford

Based on Roald Dahl’s beloved 1982 children’s novel, this darkly comic and mischievous new stage adaptation by Tom Wells is playing to sellout audiences at Stratford’s Royal Shakespeare Theatre for an 11-week run over the festive season.

And it’s easy to see why, when I was there on Monday, people were hoping to strike lucky by joining the queue for returns at the box office.

Under the inspired direction of Daniel Evans, this production is a triumphant blend of imagination, heart, and magical theatre stardust.

The feelgood story is a familiar one to children and parents everywhere and, arguably, among Dahl’s best. . .

One extraordinary night, a young orphan named Sophie (played brilliantly last night by Martha Bailey Vine) is snatched by a giant and taken far away to Giant Country.

The BFG, RSC, Stratford

There she learns that human-eating giants are guzzling ‘norphans’ the world over. But she soon discovers that her new friend, the BFG, is different – he’s a dream-catching, snozzcumber-munching gentle soul who refuses to eat humans.

While other giants wreak havoc – cue norphan-guzzling giant Bloodbottler, alias Richard Riddell – the BFG ignites Sophie’s imagination, and they devise a daring plan to save ‘chiddlers’ everywhere. In the end, the smallest human bean and the gentlest giant prove that a dream can change the world.

John Leader’s portrayal of the Big Friendly Giant immediately wins us over, such is the tenderness he brings to this iconic character.

But this must be one of the most challenging of Dahl’s tales to adapt for the stage – a challenge that has been solved in the most imaginative of ways, with multiple versions of the giant, his orphan friend Sophie and the child-munching giant Bloodbottle. This masterclass in stagecraft and switches of scale – between puppets and human actors –results in a very special theatrical treat. The brilliance of both the puppets and the puppeteers – designed by Toby Olié – allows us to suspend disbelief effortlessly.

The BFG, RSC, Stratford

It’s an exhilarating visual feast of a production that oozes charm and succeeds at all levels, blending perfectly the stagecraft with clever use of props, illusions and video projections, all set to a powerful musical score.

While very different from its Dahl-inspired predecessor Matilda, hopefully The BFG will enjoy the same longevity and success. A must for the young and young at heart. And fizz poppingly giant hit of a show if ever I saw one.

The BFG plays at the Royal Shakespeare Theatre in Stratford-upon-Avon until 7th February 2026 before transferring to Chichester Festival Theatre on March 9th-April 11th before heading for a limited run in Singapore.

See HERE or call the Box Office on 01789 331111 for more details about  tickets availability.